Ryker Fragrance
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Customer careKhidmat pelanggan

Shipping policyDasar penghantaran

How orders are prepared and delivered within Malaysia.Cara pesanan disediakan dan dihantar dalam Malaysia.

Draft of October 2026. Not yet in effect.Draf Oktober 2026. Belum berkuat kuasa.

DraftDraf

This policy is placeholder text for review. It will be finalised before launch, and every figure marked "to be confirmed" will be replaced.Dasar ini ialah teks sementara untuk semakan. Ia akan dimuktamadkan sebelum pelancaran, dan setiap angka yang bertanda "akan disahkan" akan diganti.

Where we deliver

Ryker & Co delivers to addresses within Malaysia. Whether different arrangements apply to Sabah, Sarawak and Labuan is to be confirmed. International delivery is not offered at present.

Order processing

An order is prepared for dispatch once payment has been confirmed. The processing time, and the cut-off time for same-day processing, are to be confirmed.

Orders are not processed on weekends or public holidays unless stated otherwise at checkout.

Delivery methods and rates

The delivery methods available for your address, with their rates, are shown at checkout before you pay. The final methods, rates and estimated delivery times are to be confirmed. Any estimate given is a guide, not a guarantee.

Tracking your order

When your order is dispatched we will send a confirmation by email. Where the courier provides tracking, the tracking details will be included in that email.

Delivery address

Please check your address and phone number before you place the order. If something needs to be corrected, contact us as soon as possible with your order reference. A change can only be made before the parcel has been handed to the courier.

Delays, loss and damage

If your parcel is late, arrives damaged or does not arrive, contact us with your order reference and we will look into it with the courier. How damaged items are handled is set out in the returns and refunds policy.

Kawasan penghantaran

Ryker & Co menghantar ke alamat di dalam Malaysia. Sama ada aturan yang berbeza terpakai bagi Sabah, Sarawak dan Labuan akan disahkan. Penghantaran antarabangsa tidak ditawarkan buat masa ini.

Pemprosesan pesanan

Pesanan disediakan untuk penghantaran sebaik sahaja bayaran disahkan. Tempoh pemprosesan, dan waktu akhir bagi pemprosesan pada hari yang sama, akan disahkan.

Pesanan tidak diproses pada hujung minggu atau cuti umum melainkan dinyatakan sebaliknya semasa pembayaran.

Kaedah dan kadar penghantaran

Kaedah penghantaran yang tersedia untuk alamat anda, berserta kadarnya, dipaparkan semasa pembayaran sebelum anda membayar. Kaedah, kadar dan anggaran tempoh penghantaran yang muktamad akan disahkan. Sebarang anggaran hanyalah panduan, bukan jaminan.

Menjejak pesanan anda

Apabila pesanan anda dihantar keluar, kami akan menghantar pengesahan melalui e-mel. Jika syarikat kurier menyediakan penjejakan, butiran penjejakan akan disertakan dalam e-mel tersebut.

Alamat penghantaran

Sila semak alamat dan nombor telefon anda sebelum membuat pesanan. Jika ada yang perlu dibetulkan, hubungi kami secepat mungkin dengan rujukan pesanan anda. Perubahan hanya boleh dibuat sebelum bungkusan diserahkan kepada syarikat kurier.

Kelewatan, kehilangan dan kerosakan

Jika bungkusan anda lewat, tiba dalam keadaan rosak atau tidak sampai, hubungi kami dengan rujukan pesanan anda dan kami akan menyemaknya bersama syarikat kurier. Cara barang rosak dikendalikan diterangkan dalam dasar pemulangan dan bayaran balik.